Ryanair Environmental, Social & Governance (ESG) Policy

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Ryanair is Europe’s greenest, cleanest airline. Our low fare customer friendly growth is being delivered in an environmentally sustainable way through investing in new aircraft and engine technology while adopting the most efficient operations and commercial procedures to minimise our impact on the environment. Ryanair has been independently verified as the industry leader in environmental efficiency and we are continuously working to improve our environmental performance.

The launch of our Always Getting Better (“AGB”) Customer Charter, and increased focus on digital technology through the release of our new website & app, has improved our interaction with customers, providing them with the services and information they require to make their travel more productive and comfortable.

Ryanair believes that in order to achieve our growth objectives while reducing our environmental impact we must continue to invest in, and develop, our business, with a passion for sustainability.
Ryanair’s ESG Policy comprises six key components:

  1. Safety & Quality
  2. Energy Efficiency
  3. Environment & Carbon Emissions
  4. Labour Management, Training & Social
  5. Ethics & Transparency
  6. Corporate Governance

Safety & Quality

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11,500 skilled aviation professional

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Ryanair Corporate Safety Strategy

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Operational Flight Data Monitoring System

Simulator training centres

Ryanair is proud of its industry leading 31 year safety record. Safety is our No.1 priority and we invest heavily in safety-related equipment, training and internal (confidential) reporting systems. Ryanair has:

1. Over 11,500 skilled aviation professionals.

2. An industry leading Safety Management System.

3. Launched our latest 3 year Safety Strategy which will ensure that safety & security remain at the heart of everything we do in Ryanair.

4. A world leading operational flight data monitoring (“OFDM”) system.

5. A LASG (“Local Air Safety Group”) at each of our 85 bases across Europe. These LASG’s comprise representatives from Flight Operations, In-Flight, Ground Operations and Engineering. The LASG’s meet regularly to discuss safety and security matters. The LASG’s operate independently of Ryanair Management. De-identified minutes are sent to the Safety Services Office in Dublin who are responsible for ensuring that matters raised are appropriately addressed by management.

6. State of the art simulator training centres (5) in the UK, Germany, Italy & Dublin.

7. The industry’s first full size Boeing NG maintenance training aircraft, based at London Stansted.

8. Acquired a Boeing 737-700 specifically for pilot training.

9. Installed a Fixed Base Simulator at our Dublin Office.

10. Industry leading, fixed rosters, allowing our people to plan their lives ensuring optimal work/life balances.

11. Is equipping all our fleet with the Runway Awareness & Advisory System (“RAAS”) which is an electronic detection system that provides aircraft crews with information relating to the aircrafts position relative to the airports runway. The RAAS is a significant mitigation for three of our Key Operational Risk Areas (“KORAs”).

12. A 24 hour Safety Office, training and reporting systems.

13. Independent safety audits and safety report channels from front line to Board level.

14. Operates fixed 5/4 rosters which consists of 5 days on, followed by 4 days off (double bank holiday weekend) for pilots and 5/3 for Cabin Crew, 5 days on followed by 3 days off (a bank holiday weekend) which provides an excellent work life balance.

Boeing NG maintenance training aircraft

Boeing NG maintenance training aircraft

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Boeing 737-700

Fixed Base Simulator at our Dublin Office

Fixed Base Simulator at our Dublin Office

Fatigue Management

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Fatigue Management (“FM”) is a shared responsibility between Ryanair and our Crews.
Ryanair implements a scientifically-based and verified, data driven flexible approach to fatigue management that forms an integral part of the Ryanair Safety Management System. FM includes a continuous process of monitoring and minimising fatigue.

Ryanair’s Flight Time Limitations (“FTL”) Scheme complies fully with the EU 83/2014 and has been approved by the IAA.

Ryanair and the IAA conduct annual audits and regular inspections of the approved Ryanair FTL Scheme.
All Ryanair crew have access to a dedicated online Fatigue Report channel. Where any such fatigue report is filed, it is reviewed expeditiously and follow-up action is taken as necessary.

Energy Efficiency

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Winglets

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CFM Evolution Engines

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Slimline Seats

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Ground Power Units

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Electronic flight bags

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Bowing Sky Interior

Ryanair operates a fleet of over 380 Boeing 737-800NG aircraft, each with 189 seats with an average fleet age of under 6 years. We expect to grow to approximately 585 aircraft by 2024.

MSCI (“Morgan Stanley Capital International”) “ESG Rating Report, Feb 2016” rated Ryanair as having the lowest emissions of all airlines in its survey.

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Ryanair has distinctive operating and commercial policies which reduce the impact of our operations on the environment as follows.

A. We operate with a high-seat density of 189 seats in all-economy configuration as opposed to the 162 seats and two-class configuration of the Boeing 737-800 aircraft used by network airlines. This reduces fuel burn and emissions per passenger by 14%.

B. We have reduced per-passenger emissions by 11% through increasing load factors over the past 3 years from 83% to 93%.

C. We implement a “low drag approach” landing procedure which optimise the aerodynamic settings of the aircraft and reduces fuel burn by approx. 5%.

D. Installed winglets on all of our existing aircraft and future aircraft. Winglets reduce both the rate of fuel burn and carbon dioxide emissions by approximately 4%.

E. We are taking delivery of 183 new Boeing 737-800NG aircraft with CFM Evolution engines which provide a 2% improvement in fuel consumption.

F. We have installed Slimline seats which improve leg room (30 inch pitch) for customers, and reduces fuel burn due to their lighter weight. Slimline seats are over 850kg lighter than older seats per plane which reduces fuel burn by approx. 1% per plane.

G. We use Ground Power Units (“GPU’s”) during turnarounds which are more environmentally friendly and fuel efficient than the aircraft’s Auxiliary Power Units (“APU’s”) thereby saving fuel (approximately 30kg per turnaround) & reducing fuel emissions.

H. We run paperless cockpits, with pilots utilising electronic flight bags (“EFB”) and individual tablets, eliminating 15kg of manuals per cockpit.

I. We operate a one-engine taxi procedure which reduces fuel burn and emissions by another 1%.

J. We improve existing airport infrastructure by operating to underutilized secondary and regional airport, which limits holding patterns and taxiing times, thus reducing both fuel burn and emissions.

K. By providing customers with direct services (as opposed to connecting flights) we limit transfers in the hubs and thus reduce the number of take-offs and landings per journey, thereby reducing fuel burn and emissions.

L. Are ranked No. 1 (among airlines with over 50 movements per month) for Continuous Descent Approach with a combined 98.7% success rate into Stansted, Gatwick & Luton Airports in June 2016 which reduces noise.

M. Have cut our use of paper & printing through the MyRyanair App which allows customers to secure their boarding cards and travel documents on their laptop or mobile devices.

N. Operates a “good neighbour” policy of no through the night aircraft movements, reducing noise emissions; and

O. We use energy efficient LED lighting in all our Boeing Sky Interior (“BSI”).

Boeing 737-MAX-200

The Boeing 737-Max-200 (“Gamechanger”), which starts delivering in 2019, represents the newest generation of Boeing’s 737 aircraft. It is a short-to-medium range aircraft and seats 197 passengers (8 more than Ryanair’s existing 189 seat fleet).

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The CFM LEAP-1B engines which, combined with Scimitar winglets, and other aerodynamic improvements, will reduce fuel consumption by up to 16% per seat compared to our Boeing 737-800NG’s, and also cut noise emissions by up to 40% per seat.

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Scimitar Winglet

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CFM LEAP 1-B

Dublin Offices.

In January 2014 Ryanair moved into a new 100,000 sq. ft. office building in Airside Business Park in Swords, Co Dublin, Ireland which houses our Irish operations including Ryanair Labs, our state-of-the-art digital and IT innovation hub.

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Our other initiatives include:

Moving towards a paperless office, thereby reducing the need for printing.

Recycling paper, toner and computer equipment.

A new canteen with a focus on healthy food and nutrition.

Providing discounted gym membership programs for our people, to promote exercise, weight loss and a healthy work/life balance.

Operating the “Cycle to Work” scheme, which allows staff to purchase a bicycle in a tax efficient manner. This contributes to lowering carbon emissions, reducing traffic congestion and improving the health and fitness levels of our people.

Environment & Carbon Emissions

Fleet Replacement

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Boeing 737-800NG

In December 2005, all of Ryanair’s older Boeing 737-200A aircraft were replaced with new Boeing 737-800NG aircraft. We now operate a single aircraft fleet of Boeing 737-800NG aircraft with an average age of 6 years. By moving to an all Boeing 737-800NG fleet from a fleet of Boeing 737-200A’s, Ryanair cut emissions per passenger by 31%.

Boeing 737-MAX-200

In September 2014, Ryanair announced an order for up to 200 Boeing 737-Max-200 aircraft. These aircraft, will deliver between 2019 and 2024, have 197 seats (8 more than the existing 189 seat fleet), are fitted with the CFM LEAP 1-B engines which, combined with new Scimitar winglets, Slimline seats and other aerodynamic improvements, will reduce fuel consumption by up to 16% and reduce operational noise emissions by up to 40% per seat.

Emissions & Emissions Trading

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MSCI Research, “ESG Rating Report, Feb 2016: noted:

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In calendar year 2015, Ryanair’s emissions continued to fall on a per passenger basis, down 5.6% year-on-year. In 2015 Ryanair’s tCO2 emissions equated to less than 0.085 tCO2 per passenger. In calendar 2015 Ryanair spent over €14m acquiring credits under the EU Emissions Trading Scheme to facilitate our growth.

Emissions Trading

The EU passed legislation requiring aviation to operate under the EU Emissions Trading Scheme. This scheme is a cap-and-trade system for CO2 emissions to encourage industry to improve its CO2 efficiency. Airlines were granted initial CO2 allowances based on historical “revenue ton kilometers” and a CO2 efficiency benchmark. Any shortage of allowances has to be purchased in the open market and/or at government auctions. Ryanair takes its environmental responsibilities seriously and will continue to improve its environmental efficiency in order to minimize emissions.

Company Facilities

Environmental controls are generally imposed under Irish law through property planning legislation, specifically the Local Government (Planning and Development) Acts of 1963 to 1999, the Planning and Development Act 2000 and regulations made there under. At Dublin Airport, Ryanair operates on land controlled by the DAA. Planning permission for its facilities has been granted in accordance with both the zoning and planning requirements of Dublin Airport. There is also specific Irish environmental legislation implementing applicable EU directives and regulations, to which Ryanair adheres. From time to time, noxious or potentially toxic substances are held on a temporary basis within Ryanair’s engineering facilities at Dublin Airport, Glasgow (Prestwick), London (Stansted), Frankfurt (Hahn), Stockholm (Skavsta), Oslo (Rygge) and Kaunas. However, at all times Ryanair’s storage and handling of these substances complies with the relevant regulatory requirements. At Ryanair’s Glasgow (Prestwick) and London (Stansted) maintenance facilities, all normal waste is removed in accordance with the Environmental Protection Act of 1996 and Duty of Care Waste Regulations. For special waste removal, Ryanair operates under the Special Waste Regulations 1998. At all other facilities Ryanair adheres to all local and EU regulations.

MSCI Research, “ESG Rating Report, Feb 2016” noted that Ryanair’s:

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Noise and Emissions

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Ryanair is committed to reducing emissions and noise through investments in “next generation” aircraft and engine technologies and the implementation of operating and commercial processes that help minimise the environmental impact of its operations.
The Air Travel Carbon and Energy Efficiency Report published by Brighter Planet notes Ryanair is the industry leader in terms of environmental efficiency:

Ryanair cuts noise and emissions through our “one engine taxi-ing” policy and strict compliance with Cost Index Flight Planning recommendations, using the correct Cost Index optimises the speed for each flight and maximises fuel efficiency.

Noise Reduction

Ryanair’s current fleet of 737-800’s have a reduced noise footprint of 86% over the 737-200 on a per passenger basis.
The 737-MAX’s (“Gamechanger”) will further reduce this to 93% over the 737-200.

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People Management & Social

Job Creation

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Training, career development and promotion opportunities are available and encouraged for all our people. Ryanair remains a committed equal opportunities employer regardless of nationality, race, gender, marital status, disability, age, sexual orientation, religious or political beliefs. We select and promote our people on the basis of merit and capability, providing the most effective use of resources. Ryanair considers its relations with its people to be good. The Ryanair HR microsite which provides further information on our people is located here.

Ryanair has more than 11,500 aviation professionals from over 40 different nationalities who crew and support our aircraft fleet. Last year over 1,000 of our people were promoted and we recruited over 2,000 new team members. Ryanair has also created over 140,000 indirect jobs based on Airport Council International figures.

For Ryanair career opportunities see our Careers site here https://careers.ryanair.com

ERCs

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Airside ERC Meeting 2015

Ryanair negotiates with all its people, including pilots and cabin crew at all bases, through “Employee Representation Committees” (“ERCs”) regarding pay, work practices and conditions of employment, including conducting formal negotiations with these internal collective bargaining units. In 2007 the Irish Supreme Court upheld that Ryanair agreements and negotiations with ERC’s constitute “collective bargaining”.

Ryanair has concluded 5 year pay and conditions deals with all 85 bases for pilots and cabin crew. Ryanair’s senior management meets regularly with the different ERCs to consult and discuss all aspects of the business, and those issues that specifically relate to each relevant employee group and to negotiate with these collective bargaining units. Ryanair’s pilots and cabin crew operate under industry leading rosters and return home to their base at the end of every working day which is the most family friendly crew roster in aviation and offers our personnel a good work/life balance.

EWCs

EWC Meeting, November 2015

Ryanair runs an annual forum whereby employees and the airline discuss the transnational affairs of the business. This forum, “European Works Council” (“EWC’s”), has taken place every year since 1999 with the last one in Dublin in November 2016.

The EWC provides further opportunity for employee representatives from all bases & departments to engage with the CEO and senior management regarding financial results, company growth and any other questions they may have.

Charities

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Ryanair supports numerous charities across several European markets. Each year our people select our nominated charities and we have recently selected SOS Children’s Villages and Childline as our chosen charity partners for 2016.

Our people also raise funds for local charities by participating in annual jersey days, charity cycles, endurance events and the recent Ice Bucket Challenge.

Ethics & Transparency

Ryanair's Code of Business Conduct & Ethics

Ryanair is committed to conducting business in an ethical fashion that complies with all laws and regulations in all of the countries in which Ryanair operates. Employees and representatives of Ryanair must consider how their actions affect the integrity and credibility of the Company as a whole. Ryanair’s Code of Business Conduct & Ethics (“Code”), available here, sets out the principles that constitute Ryanair’s way of doing business. The Code is reviewed and approved by the Audit Committee of the Board at least annually.

The Chief Executive (“CEO”) and management at all levels of Ryanair are responsible for ensuring adherence to this Code. They are expected to promote an “open door” policy so that they are available to anyone with ethical concerns, questions or complaints. All concerns, questions, and complaints are taken seriously and handled promptly, confidentially and professionally.

Modern Slavery Act 2015

Ryanair does not tolerate any infringement of human rights, including the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude (whether adults or children) in any part of our business or supply chain. We endeavour to only use suppliers that adhere to these principles and provide a safe and healthy working environment for their employees.

Customer Charter, “Always Getting Better” (“AGB”)

In 2014 Ryanair launched its “Always Getting Better” Customer Charter. This underpins our relentless drive towards improving all aspects of the Ryanair experience for its 120 million customers (FY17) and comprises an 8-promise plan as follows:

  1. AGB is the way we promise to do things
  2. We promise to always prioritise safety
  3. We promise the lowest fares
  4. We promise the best choice of destinations
  5. We promise to strive to make your travel an enjoyable experience
  6. We promise we will always be Europe’s most reliable airline
  7. We promise to be transparent and to make travel simple for you
  8. We promise to innovate, to make your travel exciting

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Ryanair is Europe’s No 1 customer service airline with the following Customer Service statistics in the financial year to March 2016:

– Over 90% On Time Performance (“OTP”)

– Less than 1.1 complaints per 1,000 pax

– Less than 0.5 bag complaints per 1,000 pax

– 99% complaints answered within 7 days

Ryanair’s on time performance for the last five years is as follows:

YearOTPEU position
201687%No. 1
201590%No. 1
201490%No. 1
201391%No. 1
201292%No. 1