Ryanair, Europe’s No. 1 airline, launched its international charity partnerships for 2019 on March 13, supporting ISPCC Childline as its Irish chosen charity partner, and Pequeño Deseo as its European chosen charity partner.
Ryanair is Europe’s greenest, cleanest airline. Our low fare customer friendly growth is being delivered in an environmentally sustainable way through investing in new aircraft and engine technology while adopting the most efficient operations and commercial procedures to minimise our impact on the environment. Ryanair has been independently verified as the industry leader in environmental efficiency and we are continuously working to improve our environmental performance.
The launch of our Always Getting Better (“AGB”) Customer Charter, and increased focus on digital technology through the release of our new website & app, has improved our interaction with customers, providing them with the services and information they require to make their travel more productive and comfortable.
Ryanair believes that in order to achieve our growth objectives while reducing our environmental impact we must continue to invest in, and develop, our business, with a passion for sustainability.
Ryanair’s ESG Policy comprises six key components:
Ryanair is proud of its industry leading 34 year safety record. Safety is our No.1 priority and we invest heavily in safety-related equipment, training and internal (confidential) reporting systems. Ryanair has:
1. Over 14,000 skilled aviation professionals.
2. An industry leading Safety Management System.
3. Launched our latest 3 year Safety Strategy which will ensure that safety & security remain at the heart of everything we do in Ryanair.
4. A world leading operational flight data monitoring (“OFDM”) system.
5. A LASG (“Local Air Safety Group”) at each of our 87 bases across Europe. These LASG’s comprise representatives from Flight Operations, In-Flight, Ground Operations and Engineering. The LASG’s meet regularly to discuss safety and security matters. The LASG’s operate independently of Ryanair Management. De-identified minutes are sent to the Safety Services Office in Dublin who are responsible for ensuring that matters raised are appropriately addressed by management.
6. State of the art simulator training centres (5) in the UK, Germany, Italy & Dublin.
7. The industry’s first full size Boeing NG maintenance training aircraft, based at London Stansted.
8. Acquired a Boeing 737-700 specifically for pilot training.
9. Installed a Fixed Base Simulator at our Dublin Office.
10. Industry leading, fixed rosters, allowing our people to plan their lives ensuring optimal work/life balances.
11. Is equipping all our fleet with the Runway Awareness & Advisory System (“RAAS”) which is an electronic detection system that provides aircraft crews with information relating to the aircrafts position relative to the airports runway. The RAAS is a significant mitigation for three of our Key Operational Risk Areas (“KORAs”).
12. A 24 hour Safety Office, training and reporting systems.
13. Independent safety audits and safety report channels from front line to Board level.
14. Operates fixed 5/4 rosters which consists of 5 days on, followed by 4 days off (double bank holiday weekend) for pilots and 5/3 for Cabin Crew, 5 days on followed by 3 days off (a bank holiday weekend) which provides an excellent work life balance.
Fatigue Management (“FM”) is a shared responsibility between Ryanair and our Crews.
Ryanair implements a scientifically-based and verified, data driven flexible approach to fatigue management that forms an integral part of the Ryanair Safety Management System. FM includes a continuous process of monitoring and minimising fatigue.
Ryanair’s Flight Time Limitations (“FTL”) Scheme complies fully with the EU 83/2014 and has been approved by the IAA.
Ryanair and the IAA conduct annual audits and regular inspections of the approved Ryanair FTL Scheme.
All Ryanair crew have access to a dedicated online Fatigue Report channel. Where any such fatigue report is filed, it is reviewed expeditiously and follow-up action is taken as necessary.
Ryanair operates a fleet of over 460 Boeing 737-800NG aircraft, each with 189 seats with an average fleet age of 7 years. We expect to grow to approximately 585 aircraft by 2024.
MSCI (“Morgan Stanley Capital International”) “ESG Rating Report, Feb 2016” rated Ryanair as having the lowest emissions of all airlines in its survey.
Ryanair has distinctive operating and commercial policies which reduce the impact of our operations on the environment as follows.
A. We operate with a high-seat density of 189 seats in all-economy configuration as opposed to the 162 seats and two-class configuration of the Boeing 737-800 aircraft used by network airlines. This reduces fuel burn and emissions per passenger by 14%.
B. We have reduced per-passenger emissions by 11% through increasing load factors over the past 3 years from 83% to 93%.
C. We implement a “low drag approach” landing procedure which optimise the aerodynamic settings of the aircraft and reduces fuel burn by approx. 5%.
D. Installed winglets on all of our existing aircraft and future aircraft. Winglets reduce both the rate of fuel burn and carbon dioxide emissions by approximately 4%.
E. We took delivery of 183 new Boeing 737-800NG aircraft with CFM Evolution engines which provide a 2% improvement in fuel consumption.
F. We have installed Slimline seats which improve leg room (30 inch pitch) for customers, and reduces fuel burn due to their lighter weight. Slimline seats are over 850kg lighter than older seats per plane which reduces fuel burn by approx. 1% per plane.
G. We use Ground Power Units (“GPU’s”) during turnarounds which are more environmentally friendly and fuel efficient than the aircraft’s Auxiliary Power Units (“APU’s”) thereby saving fuel (approximately 30kg per turnaround) & reducing fuel emissions.
H. We run paperless cockpits, with pilots utilising electronic flight bags (“EFB”) and individual tablets, eliminating 15kg of manuals per cockpit.
I. We operate a one-engine taxi procedure which reduces fuel burn and emissions by another 1%.
J. We improve existing airport infrastructure by operating to underutilized secondary and regional airport, which limits holding patterns and taxiing times, thus reducing both fuel burn and emissions.
K. By providing customers with direct services (as opposed to connecting flights) we limit transfers in the hubs and thus reduce the number of take-offs and landings per journey, thereby reducing fuel burn and emissions.
L. Are ranked No. 1 (among airlines with over 50 movements per month) for Continuous Descent Approach with a combined 98.7% success rate into Stansted, Gatwick & Luton Airports in June 2016 which reduces noise.
M. Have cut our use of paper & printing through the MyRyanair App which allows customers to secure their boarding cards and travel documents on their laptop or mobile devices.
N. Operates a “good neighbour” policy of no through the night aircraft movements, reducing noise emissions; and
O. We use energy efficient LED lighting in all our Boeing Sky Interior (“BSI”).
The Boeing 737-Max-200 (“Gamechanger”), which starts delivering in 2019, represents the newest generation of Boeing’s 737 aircraft. It is a short-to-medium range aircraft and seats 197 passengers (8 more than Ryanair’s existing 189 seat fleet).
The CFM LEAP-1B engines which, combined with Scimitar winglets, and other aerodynamic improvements, will reduce fuel consumption by up to 16% per seat compared to our Boeing 737-800NG’s, and also cut noise emissions by up to 40% per seat.
In January 2014 Ryanair moved into a new 100,000 sq. ft. office building in Airside Business Park in Swords, Co Dublin, Ireland which houses our Irish operations including Ryanair Labs, our state-of-the-art digital and IT innovation hub.
Our other initiatives include:
Moving towards a paperless office, thereby reducing the need for printing.
Recycling paper, toner and computer equipment.
A new canteen with a focus on healthy food and nutrition.
Providing discounted gym membership programs for our people, to promote exercise, weight loss and a healthy work/life balance.
Operating the “Cycle to Work” scheme, which allows staff to purchase a bicycle in a tax efficient manner. This contributes to lowering carbon emissions, reducing traffic congestion and improving the health and fitness levels of our people.
In December 2005, all of Ryanair’s older Boeing 737-200A aircraft were replaced with new Boeing 737-800NG aircraft. We now operate a single aircraft fleet of Boeing 737-800NG aircraft with an average age of 6 years. By moving to an all Boeing 737-800NG fleet from a fleet of Boeing 737-200A’s, Ryanair cut emissions per passenger by 31%.
In September 2014, Ryanair announced an order for up to 200 Boeing 737-Max-200 aircraft (increased to 210 in June 2017). These aircraft, will deliver between 2019 and 2024, have 197 seats (8 more than the existing 189 seat fleet), are fitted with the CFM LEAP 1-B engines which, combined with new Scimitar winglets, Slimline seats and other aerodynamic improvements, will reduce fuel consumption by up to 16% and reduce operational noise emissions by up to 40% per seat.
|Year||tCO2 per passenger|
MSCI Research, “ESG Rating Report, Feb 2016: noted:
In calendar year 2017, Ryanair’s tCO2 emissions equated to less than 0.084 tCO2 per passenger. In calendar 2017 Ryanair spent over €49m acquiring credits under the EU Emissions Trading Scheme to facilitate our growth.
The EU passed legislation requiring aviation to operate under the EU Emissions Trading Scheme. This scheme is a cap-and-trade system for CO2 emissions to encourage industry to improve its CO2 efficiency. Airlines were granted initial CO2 allowances based on historical “revenue ton kilometers” and a CO2 efficiency benchmark. Any shortage of allowances has to be purchased in the open market and/or at government auctions. Ryanair takes its environmental responsibilities seriously and will continue to improve its environmental efficiency in order to minimize emissions.
Environmental controls are generally imposed under Irish law through property planning legislation, specifically the Local Government (Planning and Development) Acts of 1963 to 1999, the Planning and Development Act 2000 and regulations made there under. At Dublin Airport, Ryanair operates on land controlled by the DAA. Planning permission for its facilities has been granted in accordance with both the zoning and planning requirements of Dublin Airport. There is also specific Irish environmental legislation implementing applicable EU directives and regulations, to which Ryanair adheres. From time to time, noxious or potentially toxic substances are held on a temporary basis within Ryanair’s engineering facilities at Dublin Airport, Glasgow (Prestwick), London (Stansted), Frankfurt (Hahn), Stockholm (Skavsta), Oslo (Rygge) and Kaunas. However, at all times Ryanair’s storage and handling of these substances complies with the relevant regulatory requirements. At Ryanair’s Glasgow (Prestwick) and London (Stansted) maintenance facilities, all normal waste is removed in accordance with the Environmental Protection Act of 1996 and Duty of Care Waste Regulations. For special waste removal, Ryanair operates under the Special Waste Regulations 1998. At all other facilities Ryanair adheres to all local and EU regulations.
MSCI Research, “ESG Rating Report, Feb 2016” noted that Ryanair’s:
Ryanair is committed to reducing emissions and noise through investments in “next generation” aircraft and engine technologies and the implementation of operating and commercial processes that help minimise the environmental impact of its operations.
The Air Travel Carbon and Energy Efficiency Report published by Brighter Planet notes Ryanair is the industry leader in terms of environmental efficiency:
Ryanair cuts noise and emissions through our “one engine taxi-ing” policy and strict compliance with Cost Index Flight Planning recommendations, using the correct Cost Index optimises the speed for each flight and maximises fuel efficiency.
Ryanair’s current fleet of 737-800’s have a reduced noise footprint of 86% over the 737-200 on a per passenger basis.
The 737-MAX’s (“Gamechanger”) will further reduce this to 93% over the 737-200.
Ryanair, Europe’s No. 1 airline, launched its international charity partnerships for 2019 on March 13, supporting ISPCC Childline as its Irish chosen charity partner, and Pequeño Deseo as its European chosen charity partner.
ISPCC Childine, Chosen Irish Charity Partner – Ryanair is partnering with ISPCC Childline for a fourth consecutive year, having already donated more than €350,000 to date. Over 90% of ISPCC Childline funding is raised through corporate and individual donations, and this partnership will allow Ryanair customers to again support this worthy cause through a number of fundraising initiatives over the next year.
Pequeño Deseo, Chosen European Charity Partner – Ryanair has selected Pequeño Deseo (meaning ‘Little Wishes’) as its 2019 chosen European charity partner. A Spanish non-profit organisation, it supports sick children by making their wishes come true. Through this new partnership, Ryanair and its customers will support key fundraising and awareness initiatives throughout the year across Spain.
Ryanair’s Chief Marketing Officer, Kenny Jacobs said:
“We are excited to launch our 2019 charity partnerships, working with ISPCC Childline for a fourth successive year, and announcing Pequeño Deseo as our new chosen European charity partner. Customers will be able to support these projects both online and offline through a number of fantastic initiatives and campaigns throughout the year.
In Ireland, we are delighted to partner once again with ISPCC Childline. Over the past three years, we have launched a number of initiatives to support ISPCC Childline, including our Design A Plane competition, The Great Christmas Giveaway, a summer holiday competition on TV3, and many more, and we look forward to even more great activities over the next year to raise essential funds for this important cause. In Spain, we are launching a brand new partnership with Pequeño Deseo, and look forward to a year of exciting fundraising activities in support of the work done by this vital children’s charity, in Spain.”
Ryanair, Europe’s No. 1 airline, launched its international environmental partnerships for 2019 on March 7, supporting First Climate (Uganda), Renature Monchique, the Irish Whale & Dolphin Group and Native Woodland Trust through customer carbon offset donations.
First Climate – Ryanair is partnering with First Climate’s campaign supporting and promoting the dissemination of energy-efficient cooking stoves in Uganda. First Climate supports private and public sector organisations in achieving their climate and sustainability objectives. Ryanair will support First Climate through customer carbon offset donations to this project.
Renature Monchique– A project to replant trees in the Monchique area of Algarve, which was affected by the largest wildfire in Europe in 2018, Ryanair is partnering with Renature Monchique as it works to restore key ecosystems and damaged land, supporting various initiatives through customer carbon offset donations.
Irish Whale & Dolphin Group – The IWDG group is dedicated to the conservation of whales, dolphins, and porpoises. Ryanair will work with the IWDG on key initiatives and conservation campaigns throughout the year, supporting this worthy partnership through customer carbon offset donations.
Native Woodland Trust – An Irish non-profit focused on the preservation and restoration of Ireland’s remaining woodland, Ryanair will support Native Woodland Trust through customer carbon offset donations, to develop woodlands across Ireland through various projects in 2019.
Ryanair’s Chief Marketing Officer, Kenny Jacobs said:
“We are delighted to announce our first ever environmental partners, supporting four great projects across Europe and Africa. More than €1m will be donated from our customers and Ryanair to our partners – First Climate in Uganda; Renature Monchique in Portugal; Irish Whale & Dolphin Group and Ireland’s Native Woodland Trust.
At Ryanair, we are committed to minimising our own environmental impact. We are already Europe’s greenest airline, operating the youngest fleet (average age of six years) with the highest load factors. With this latest initiative we continue to lead the way, and we encourage our customers to support these exciting partnerships by making carbon offset donations when booking flights on the Ryanair.com website.”
First Climate’s CEO, Jochen Gassner said:
“Without the voluntary commitment of the private sector, the aim of the Paris Agreement to keep global warming well below 2°C, is unattainable. We therefore highly welcome Ryanair’s and their passengers’ commitment to climate change mitigation and are very grateful for the support of our climate protection project in Uganda. By distributing energy efficient cook stoves, the project enables families to reduce their fuel, wood and charcoal consumption and helps fight the causes of deforestation. It is certified by the highly regarded Gold Standard, evidencing the exceptional benefits of this emissions reduction project and its contribution towards sustainable development on the ground.”
On behalf of Renature Monchique, GEOTA’s President, Marlene Marques said:
“This commitment from the private sector provides the opportunity for civil society to support the restoration of important and unique forest habitats to the fire-devastated areas of Monchique in the Algarve. Renature Monchique will help restore the ‘cultural landscapes’ of this area, an important national and international tourism destination.
We therefore welcome Ryanair’s and its passengers’ commitment to supporting this initiative as we return these vital habitats to this area, not only for the species that flourish in these habitats, but also to return the devastated woodlands, forests and river bank vegetation that make up this culturally important place. In so doing, Ryanair is also supporting the local council to meet their requirements under the United Nations Sustainable Development Goals, by preventing further land degradation and supporting the climate change mitigation efforts of carbon sequestration by planting trees.”
IWDG CEO, Dr Simon Berrow said:
“Whales and dolphins are top predators and their health reflects the health of our oceans. We are incredibly fortunate to have a diversity of whale and dolphin species in Irish waters, including large whales such as fin and humpbacks. The IWDG is committed to protecting these species and their habitats and in order to achieve this we need to gain a better understanding of how they use Irish waters. The WhaleTrack Ireland project supported by Ryanair will enable us mobilise a network of IWDG members, whale researchers and citizen scientists, throughout the island of Ireland, to monitor whale movements, identify threats and enable people in Ireland experience these magnificent creatures for themselves.
With Ryanair support, we will strive to ensure Irish waters remain a sanctuary for whales and in so doing we will help create healthier ecosystems for both marine species and coastal communities.”
Native Woodland Trust Chairman, Jim Lawlor said:
“The Native Woodland Trust relies heavily on corporate sponsorship and public donations for the vast bulk of our income – over 95% in some years. In return, we protect seven woodland reserves across Ireland, with more becoming available in the near future. These reserves provide amenities to local communities, as well as protecting rare and endangered wildlife. Our publicly accessible events bring people together and provide a social outlet to many otherwise isolated individuals – with fresh air and healthy activities included!
We are extremely grateful to Ryanair for choosing us as an environment partner in 2019 and to their customers for enabling us to carry out this unique project, which will protect our threatened wildlife and offset carbon emissions into the bargain.”
Ryanair welcomed the 2018 findings of a research project carried out by CEPS (Centre for European Policy Studies) exploring the impact of low-cost carriers in Europe in terms of integration and patterns of mobility.
The report, titled ‘Low-Cost Airlines: Bringing the EU Closer Together’, considered several channels to assess the extent of the contribution of low-cost carriers like Ryanair to European integration including labour and student mobility, business travel and leisure tourism.
Focusing on quantitative data as well as qualitative, individual case studies, the report served to highlight how low-cost connectivity improves the quality of people’s lives.
The report found that LCCs played a vital role in bringing Europe closer together by fostering mobility and making air travel affordable to a wider public.
Low-cost airlines – led by Ryanair – have revolutionised air travel over the past 30 years. By challenging the high-fare monopoly legacy carriers in Europe, Ryanair and other low-cost airlines have done more for European integration through travel, tourism and labour mobility, than perhaps any institution.
This year, Ryanair will:
• Carry 142m customers on over 2,100 different routes
• Serve over 230 airports in 37 different countries,
• Support local economies and regional development of less travelled regions
• Help Erasmus students save more on their travel – over €3.3m saved since August 2017
• Continue to stimulate labour mobility and business travel through Ryanair Flexi Plus
While Ryanair will continue to offer the lowest fares and widest selection of routes, the airline called on the EU to tackle key aviation issues – including travel taxes, ongoing and unjustified ATC strikes, lack of competition and artificial capacity constraints – that continue to be prohibit further growth in the industry.
On April 16, Ryanair announced a new 3 year Premier Corporate Partnership with the National Gallery of Ireland in Dublin. The partnership, which runs until 2020, will enable Ryanair to support the arts under its “Always Getting Better” programme.
The newly refurbished Gallery, which was founded in 1854, is located on Dublin’s Merrion Square West and is one of Ireland’s leading institutions of cultural importance, attracting over a million visitors per year.
The partnership follows similar collaborations with Trinity College Dublin, where Ryanair sponsors a Professor of Entrepreneurship, and its ongoing support for ISPCC Childline, Ryanair’s official charity partner, as part of its expanding CSR programmes:
“We are pleased to have entered into this partnership with the National Gallery of Ireland, which enables Ryanair to support one of Ireland’s leading institutions of cultural importance. The Gallery’s renewed focus on the visitor experience, reopening of the historic wings, and resumption of a full programme of exhibitions, events and educational activities will see it grow from strength to strength. We are delighted to make our contribution to its continued development and we encourage our 13 million annual Dublin customers to pay a visit.”
“We are delighted to have Ryanair as one of our new Premier Corporate Partners. As a Corporate Partner, Ryanair will enjoy a range of benefits for its staff, the opportunity to attend exciting behind the scenes visits and private tours, as well as the chance to hold its own events at the Gallery. The support from Ryanair allows the Gallery to host world class exhibitions as well as to invest more in its permanent collection and public engagement programme.”
On May 23, 2017 Ryanair, Europe’s No.1 airline, became the exclusive partner of the EU Erasmus Student Network, offering Erasmus students huge savings, with fare discounts, free bags and tailored travel offers.
Celebrating its 30th anniversary, the Erasmus programme provides university students across Europe the chance to study in a different European city for a year, facilitating cultural and academic exchanges and enhancing language skills in 37 countries. Over 3 million students have benefitted under the Erasmus programme since its launch.
Delivered as part of Year 4 of Ryanair’s “Always Getting Better” programme, this Erasmus partnership will offer Student members:
“These discounts will help students broaden their horizons, and learn first-hand about the richness, diversity and beauty of our wonderful continent! This partnership between one of the largest European airlines and one of the largest exchange student organisations is something I hope other transport providers will be inspired to follow. I would like to thank Ryanair for launching such an initiative.”
“Ryanair has been a driving force of European integration over the past 30 years, providing young people, and especially students, with the freedom to fly across Europe on the lowest airfares. We are pleased to partner with the Erasmus Student Network, the latest initiative delivered under Year 4 of our “Always Getting Better” programme, which will offer university students across Europe a range of exclusive flight offers, free bags and tailored discounts to suit their budget, and allow them to save even more while they travel on Europe’s biggest airline with the widest route network and the lowest fares.”
“The Erasmus Generation is a generation of Europeans that are perennially curious, open-minded and full of wanderlust. This is made possible not only through the success of the European project and initiatives such as Schengen and Erasmus+, but also thanks to companies like Ryanair – without which it would be much harder to travel around Europe. We are very excited about this partnership and look forward to a fruitful collaboration.”
In April 2017, Ryanair, Ireland’s No.1 airline, announced the launch of a new partnership with the Trinity Business School at Trinity College Dublin, which will support the new position of Ryanair Professor of Entrepreneurship. The new professorship will drive and direct entrepreneurship and innovation at the Business School and across the university.
The new fund will be sponsored by the Ryanair Foundation to the value of €1.5m over 5 years and will see the new Ryanair Professor of Entrepreneurship take up the role from September 2017. Trinity Business School is currently one of the fastest growing business schools in Europe, and is recruiting leading academics and investing €80 million in a new state-of- the-art building at the heart of Dublin city.
The Ryanair Foundation has been created to assist a number of selected charitable and educational projects in Ireland and across Europe. The new Ryanair Professor of Entrepreneurship will help oversee and implement key business studies at both undergraduate and postgraduate levels, as well as a new portfolio of executive education.
“As Europe’s No.1 airline we are pleased to have entered into this partnership with Trinity Business School, which is right on track to becoming one of the leading schools of its type. The new Ryanair Professor of Entrepreneurship, supported by the Ryanair Foundation, will lead this drive towards creating a culture of business excellence amongst all Trinity students, and ensure that the next generation of business leaders are equipped with the knowledge and skills required to foster future success.”
Training, career development and promotion opportunities are available and encouraged for all our people. Ryanair remains a committed equal opportunities employer regardless of nationality, race, gender, marital status, disability, age, sexual orientation, religious or political beliefs. We select and promote our people on the basis of merit and capability, providing the most effective use of resources. Ryanair considers its relations with its people to be good. The Ryanair HR microsite which provides further information on our people is located here.
Ryanair has more than 14,000 aviation professionals from over 40 different nationalities who crew and support our aircraft fleet. Last year over 1,000 of our people were promoted and we recruited over 2,000 new team members. Ryanair has also created over 98,000 indirect jobs based on Airport Council International figures.
For Ryanair career opportunities see our Careers site here https://careers.ryanair.com
Ryanair runs an annual forum whereby employees and the airline discuss the transnational affairs of the business. This forum, “European Works Council” (“EWC’s”), has taken place every year since 1999 with the last one in Dublin in November 2016.
The EWC provides further opportunity for employee representatives from all bases & departments to engage with the CEO and senior management regarding financial results, company growth and any other questions they may have.
Ryanair supports numerous charities across several European markets. Each year our people select our nominated charities and we have recently selected ISPCC Childline as our chosen Irish charity partner, and Pequeno Deseo as our chosen European charity partner for 2019.
Our people also raise funds for local charities by participating in annual jersey days, charity cycles, endurance events and the Ice Bucket Challenge.
Ryanair is committed to conducting business in an ethical fashion that complies with all laws and regulations in all of the countries in which Ryanair operates. Employees and representatives of Ryanair must consider how their actions affect the integrity and credibility of the Company as a whole. Ryanair’s Code of Business Conduct & Ethics (“Code”), available here, sets out the principles that constitute Ryanair’s way of doing business. The Code is reviewed and approved by the Audit Committee of the Board at least annually.
The Chief Executive (“CEO”) and management at all levels of Ryanair are responsible for ensuring adherence to this Code. They are expected to promote an “open door” policy so that they are available to anyone with ethical concerns, questions or complaints. All concerns, questions, and complaints are taken seriously and handled promptly, confidentially and professionally.
Ryanair does not tolerate any infringement of human rights, including the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude (whether adults or children) in any part of our business or supply chain. We endeavour to only use suppliers that adhere to these principles and provide a safe and healthy working environment for their employees.
In 2014 Ryanair launched its “Always Getting Better” Customer Charter. This underpins our relentless drive towards improving all aspects of the Ryanair experience for its 153 million customers (FY20) and comprises an 8-promise plan as follows:
Ryanair’s on time performance for the last five years is as follows: